FAQ
- What is your address?
- Main Warehouse & Showroom – 1120 Mark Avenue, Carpinteria, CA 93013 Showroom Only – 1828 State Street, Santa Barbara, CA 93105 Santa Ynez Valley Warehouse & Showroom – 55 Industrial Way, Buellton, CA 93427
- What are your showroom hours?
- Our Main Facility in Carpinteria is open from 8:30am to 5:30pm Monday through Friday, Saturday from 8:30am to 4pm. Our Santa Barbara Showroom is open from 9am to 5pm Monday through Friday, and is closed from 12pm to 1pm for lunch. Our Santa Ynez Valley facility in Buellton is open from 8:30am to 5pm Monday through Friday, Saturday from 9am to 4pm.
- What are your hours of delivery?
- Normal delivery hours are 9am to 5pm Monday through Saturday. Deliveries can be made 24 hours a day but cost an additional fee.
- How much do you charge for delivery?
- Delivery charges start at $75.00 and are determined by location, distance, and time.
- What if I need more equipment but your truck coming to me has already left the shop or has already made my delivery?
- Please call our office and make arrangements to pick up the newly added items yourself or arrange another delivery. Additional delivery fees may apply.
- What if we wish to add more equipment or change an order after hours?
- Call our 24 hour answering service at 805.570.4068 and they will contact our on-call person.
- I don't need Classic to deliver for me. Can I pick the equipment up myself at your shop?
- With only a few exceptions for difficult to install or very heavy equipment, you are very welcome to “Will Call” the items you need anytime during our normal office hours. When making these arrangements with us, please let us know what kind of vehicle you will be coming in so we can try to make sure that your order will fit. Orders may be picked up at either our Carpinteria or Santa Ynez Valley location. Will call service is not available from our Santa Barbara showroom.
- Do your crews set up the equipment?
- Classic will set up and strike our equipment at your event.
- Should I put your linens into plastic bags so your crew can pick them up easier?
- Please do not put our linens or napkins into plastic bags. Just leave the linens in a pile on one of our tables and we will handle them from there. We know the clients are trying to help but if the linens are wet, they can get mildew stains if they don’t breathe properly. Also, unfortunately, many a bag of linens or napkins have been tossed in the trash by well-meaning clean-up crews.
- What should we do with dishware before we return it?
- Please scrape food from plates and rinse. Please place dishware into the boxes and crates in which they were delivered.
- Do you rent tents?
- We have clear and white tents from 10'x10' to 100'x400'. A Classic Event Consultant can meet you at your home or event venue to help you determine the appropriate tenting solution. This is no charge for this service.
- How much space is required for a sit down dinner?
- Count on 18 square feet per person.
- How much space is required for a sit down buffet?
- Count on 20 square feet per person.
- How much space is required for a stand-up cocktail party?
- Count on 12 square feet per person.
- How many glasses do I need per guest?
- Allow for 3 glasses per person for a cocktail party.
- For how many hours will a solar flow heater go?
- A heater will cover 12' to 15' diameter for approximately 6 hours at a full rate